Support

Frequently Asked Questions

1. Are private readings available?

Private readings are no longer available. Please do not ask for special exceptions for a reading.

2. Where is my order?

Your order is automatically emailed to you right after purchase.

If you don’t see it:

  • Check the email address you made the order with, because this is where it will be sent (sometimes people have multiple emails)

  • Look in your spam or promotions folder

  • Search for the store name or subject line in your inbox

3. How to Download and Use Your Files

Before reaching out for support, please follow these steps to download and open your files:


✅ If there is one file, it will download as a .mp3 file:

  • iPhone/iPad: Open with the Files app (built into your device) or another compatible media player app.

  • Android: The .mp3 should open with the media player that comes with your device (every Android is different). There are also other media players available on the app store.

  • Computer (Mac/Windows): You can listen to it on Apple Music or any other compatible media player.


✅ If there are multiple files, the files will download as a .zip file:

  • iPhone/iPad: Open with the Files app (built into your device).

  • Android: Use a file manager app. If your phone doesn’t open .zip files automatically, try an app like RAR or ZArchiver.

  • Computer (Mac/Windows): Right-click the file and select "Extract" or "Unzip" (most computers handle .zip files by default).


✅ If you’re having trouble:

  • Make sure you have enough storage space on your device.

  • Use a stable internet connection when downloading.

  • Try a different browser (Chrome works best).

  • If you’ve only tried on a phone, try downloading on a computer instead.

4. How can I listen to the light language tapes on repeat?

You will need a music player on your device that supports playing on repeat.

If you're having trouble, try one of the following apps and open the .mp3 file from the download link you received for your purchase:

  • .

5. How can I see everything I’ve bought before?

You can access all of your previous purchases on the "My Library" page. This is available at any time by clicking the profile button in the navigation menu:

Profile menu

You will be directed to login with the same email you used to make your orders.

When logged in, you'll also see this note on every product you've purchased, making shopping convenient:

Marker for products you own

Of course, this means if you made orders with multiple email addresses, you'll need to login to each account separately to see all your orders.

6. How can I contact support?

If you need help with your existing order or a technical issue, you can reach our support using the contact form below.

Please note this contact form is for technical or order issues for existing customers only.